Welcome to our FAQ page! At Costumes Sales Store, we’re dedicated to making your costume shopping experience magical and hassle-free. Below you’ll find answers to our most commonly asked questions about our products, delivery, payments, and more.

Product Questions

1. What types of costumes do you offer?
We offer a wide range of high-quality costumes for everyone! Our collection includes Adaptive Costumes (designed for those with special needs), Baby Costumes, Men’s Costumes, Toddler Costumes, and Women’s Costumes. Whatever character you want to bring to life, we’ve got you covered!
2. Are your costumes true to size?
Yes! Our costumes are designed with accurate sizing. Each product page includes a detailed size guide to help you select the perfect fit. If you’re between sizes or have specific fitting concerns, we recommend sizing up for comfort.
3. What is the quality of your costumes like?
We pride ourselves on offering high-quality costumes that bring your favourite characters to life. Our costumes are made from durable materials with attention to detail, ensuring you look fantastic and feel confident at any event.

Ordering & Account Questions

4. How do I create an account?
During the checkout process, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your details for faster checkout, and view your order history.
5. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so modifications or cancellations may not always be possible. If you need to change your order, please contact us immediately at [email protected] with your order number, and we’ll do our best to assist you.
6. How do I reset my password?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address on how to reset your password.

Payment Questions

7. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted channels to ensure your financial information remains safe.
8. Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your payment information. We do not store your complete payment details on our servers.
9. Why was my payment declined?
Payment declinations can occur for various reasons, including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and try again, or contact your bank for assistance.

Delivery Questions

10. Where do you deliver?
We ship globally to most countries! However, due to logistical constraints, we’re unable to deliver to some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us before ordering.
11. What delivery options do you offer?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 flat rate): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch
12. How long does delivery take?
After we process your order (which takes 1-2 business days), delivery times vary based on your selected shipping method. Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days. These times are estimates and may vary depending on your location and customs processing.
13. Can I track my order?
Yes! Once your order is dispatched, we’ll send you a confirmation email with a tracking number. You can use this to monitor your package’s journey right to your doorstep.
14. Do you offer express shipping?
Currently, we offer Standard and Free Shipping options as described above. We’re constantly reviewing our delivery options to better serve our customers.

Returns & Exchanges

15. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you may return unworn, unwashed costumes with original tags attached within 15 days of receipt for a refund or exchange.
16. How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
17. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. If you received a faulty item, please contact us immediately, and we’ll arrange a prepaid return label.
18. How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Still Have Questions?

Our friendly customer service team is here to help! Reach out to us at [email protected], and we’ll assist you with a smile.

Costumes Sales Store | 76 Acheron Road, MID VALLEY, AU 3840