Welcome to Costumes Sales Store, where we bring enchantment to your doorstep! We understand that the perfect costume is key to creating unforgettable memories. Our shipping and returns policies are designed to be as magical and straightforward as your experience with our products.

Shipping Your Magical Costume

We ship our costumes globally (excluding Asia and some remote areas) to bring the magic to you, no matter where you are.

Order Processing

Once your order is placed and payment is confirmed (we accept Visa, MasterCard, JCB, and PayPal), our team of costume elves gets to work! Please allow 1-2 business days for us to carefully prepare your order for its journey.

Shipping Methods & Delivery Times

We offer two magical shipping options to suit your needs:

  • Standard Shipping (A$12.95): Your order will be delivered via DHL or FedEx. Delivery typically takes 10-15 business days after dispatch.
  • Free Shipping: For orders over A$50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.
Please Note: Delivery times are estimates and may be affected by factors outside our control, such as customs processing for international orders. We always recommend ordering well in advance for special events!

Our Returns & Exchanges Policy

We want you to be utterly spellbound by your costume. If something isn’t quite right, we’re here to make it better.

Timeframe for Returns & Exchanges

We happily accept returns and exchanges for most items within 15 days of you receiving your order.

Items We Cannot Accept Returns On

For the health and safety of all our customers, we are unable to accept returns or exchanges on the following products:

  • Adaptive Costumes: Due to their specialized designs and unique fittings.
  • Baby Costumes: Due to important hygiene considerations.
  • Any item that has been worn, washed, altered, or damaged after delivery.
  • Items returned without their original tags and packaging.

All returned items must be in original, unworn, and unwashed condition with all tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Email our friendly customer service team at [email protected] within the 15-day window. Please include your order number and the reason for your return or exchange.
  2. Get Instructions: We will email you a Return Authorization Number and detailed instructions on where to send your package. Please do not send anything without this number.
  3. Pack & Ship: Securely package the item in its original packaging, include the authorization number on the package, and ship it to our address at:
    Costumes Sales Store
    76 Acheron Road
    MID VALLEY, AU 3840
Return Shipping Costs: The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., we sent the wrong item or it was defective). We highly recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Refunds & Their Journey Back to You

Once we receive your returned item at our warehouse:

  • We will inspect it to ensure it meets our return policy conditions.
  • Upon approval, your refund will be processed to your original payment method within 5-7 business days.
  • Please allow an additional 3-10 business days for the refund to be fully processed and appear in your bank or credit card account.

Please note: Original shipping fees are non-refundable. For exchanges, we will cover the shipping cost of the replacement item sent to you.

Need a Hand?

Our dedicated customer service team is always here to help you with any questions about shipping, returns, or finding your perfect costume. Reach out to us at [email protected], and we’ll get back to you within 24-48 hours.

Thank you for letting Costumes Sales Store be a part of your magical adventure!